Shipping Policy

Last updated: June 1, 2026

Order Processing

At Tenebra, we strive to process and ship your orders as quickly as possible. Please allow 1–2 business days for your order to be processed. Once your order has been dispatched, you will receive a tracking email with details on how to monitor the status of your shipment.

Domestic Shipping — United States

We offer various shipping options within the United States to ensure you receive your orders promptly. The following shipping options are available:

Shipping Method	Shipping Cost	Estimated Delivery
Standard/Free	Free	3–7 business days
Expedited	Calculated at checkout	2–4 business days
Express	Calculated at checkout	1–3 business days

International Shipping

For our international customers, please note that shipping times may vary depending on your location. Estimated delivery times for international shipments are 7–21 business days. Additionally, customs and duties are the responsibility of the customer, and you may be required to pay these fees upon delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking email with a unique tracking number. You can use this number to track the status of your shipment on the shipping carrier's website.

Lost or Damaged Shipments

In the unlikely event that your shipment is lost or damaged, please contact us within 10 days of the estimated delivery date. When contacting us, please include your order number and photos of the damaged item(s), if applicable. You can reach us at support@tenebra.shop for assistance.

Contact Us

If you have any questions or concerns about your shipment, please don't hesitate to contact us. We are available to assist you via email at support@tenebra.shop. We will respond to your inquiry as soon as possible.